The set and fit
What’s in the SitContour Duo set?
What are the dimensions?
Will it slide on mesh or leather?
Does the lumbar cushion have a strap?
Is it a medical device?
Will the foam go flat over time?
Can I wash the cover?
What about a new-foam smell?
Orders and payment
Can I check out as a guest?
Which payment methods do you accept?
How do I edit or cancel an order?
Where can I find my order confirmation?
Shipping and returns
When will it arrive?
Do you offer free shipping?
Where do you ship?
How do returns work?
What if my package is delayed or lost?
Warranty and support
What does the 1-year warranty cover?
How is the warranty different from the 60-day return?
How do I submit a warranty claim?
Can you help me set up my chair?
How quickly does support reply?
Still need help?
Email info@ergola.co with your order reference. Most requests are answered within one business day.