60 days to decide
From the delivery date
Prepaid return label
Sent within 1 business day
Refund in 3–5 business days
After inspection
Your 60-day return window
Request a return within 60 days of delivery. Eligible returns refund the product price to the original payment method. Original delivery charges are not refunded. Ergola provides a prepaid return label. This voluntary policy does not limit mandatory consumer rights.
What can be returned
The item must be in its original condition; normal-use wear is acceptable. Include original tags and packaging when possible, or use suitable protective packaging. The product must have been bought from Ergola or an authorised retailer. Clearance and final-sale items, gift cards and downloadable products are excluded.
1. Contact us
Email info@ergola.co with your order reference and reason for return. Contact us before posting your parcel so we can provide the correct return address and label.
2. Use your prepaid label
The published policy provides for a label within 1 business day. Pack the item securely and hand it to the carrier shown on the label. Keep your drop-off receipt.
3. Receive your refund
After the return arrives and is inspected, refund processing takes 3–5 business days. Your bank may take another 3–10 business days to display it. Return transit is typically 5–7 business days.
Exchanges
Contact us to arrange a return, then place a new order for the item you prefer.
Your statutory rights
The 60-day return policy is additional to mandatory consumer rights. Eligible EU consumers retain the 14-day right of withdrawal. Contact info@ergola.co to exercise it.
Your 60-day return window
Request a return within 60 days of delivery. Eligible returns refund the product price to the original payment method. Original delivery charges are not refunded. Ergola provides a prepaid return label. This voluntary policy does not limit mandatory consumer rights.
What can be returned
The item must be in its original condition; normal-use wear is acceptable. Include original tags and packaging when possible, or use suitable protective packaging. The product must have been bought from Ergola or an authorised retailer. Clearance and final-sale items, gift cards and downloadable products are excluded.
1. Contact us
Email info@ergola.co with your order reference and reason for return. Contact us before posting your parcel so we can provide the correct return address and label.
2. Use your prepaid label
The published policy provides for a label within 1 business day. Pack the item securely and hand it to the carrier shown on the label. Keep your drop-off receipt.
3. Receive your refund
After the return arrives and is inspected, refund processing takes 3–5 business days. Your bank may take another 3–10 business days to display it. Return transit is typically 5–7 business days.
Exchanges
Contact us to arrange a return, then place a new order for the item you prefer.
Your statutory rights
The 60-day return policy is additional to mandatory consumer rights. Eligible EU consumers retain the 14-day right of withdrawal. Contact info@ergola.co to exercise it.